Shipping Policy

For Romania and the EU

1. Order Processing Times

Orders for in-stock items are processed, safely packed, and dispatched within 1–2 business days. For out-of-stock items, we notify you of the estimated production and delivery timeframe upon order confirmation. We process and ship on business days (Monday–Friday), excluding national holidays.

2. Shipping Costs

Exact shipping costs are calculated dynamically and shown transparently at checkout based on weight, volume and destination. Offer: free shipping for orders above the threshold shown at checkout.

3. Estimated Delivery Times

In Romania we work with Sameday and FAN Courier; estimated transit is 24–48 hours after dispatch. For international orders we use international couriers (e.g. FedEx) or national postal services; we do not provide exact dates at checkout, but all orders are fulfilled within a maximum of 30 days from confirmation.

4. Order Tracking

Once your package is dispatched, you receive an automated email with the tracking number (AWB) and a link to monitor the shipment in real time.

5. Parcel Reception and Damages

On delivery, inspect the external packaging. If it shows visible damage, impact marks, crushing, tearing or appears unsealed, either refuse it or accept it STRICTLY subject to immediately completing a Damage Report with the courier. Later claims not reported at receipt may be rejected, without affecting your rights regarding hidden defects or the legal warranty.